How to stop embarrassing email mistakes with these five Microsoft 365 features

SUMMARY Everyone has had that “oh no!” moment It’s happened to us all – you send an email and immediately realise the attachment is missing. Or the reply sounded perfectly reasonable in your head and far more aggressive once it landed in someone else’s inbox. Sometimes it is the wrong recipient entirely, which creates a

How a guessed password gave an attacker access to an entire business

SUMMARY Why SMBs are still losing accounts to predictable passwords A business owner recently shared a situation where someone gained access to one of their systems simply by guessing the password correctly. The password followed a familiar pattern that had been reused across multiple platforms, which meant one successful login opened access much more broadly

The cyber security red flags I notice instantly in offices

SUMMARY A surprising number of businesses have at least one of these red flags After decades visiting offices and workplaces, there are certain patterns that start to appear that reveals a lot about an organisation’s cyber practices. It is rarely the technology setup that tells you how mature a business is operationally. Most of the

Why your Teams notifications are destroying your attention span and how to fix it

SUMMARY Why constant Teams notifications are creating operational drag Microsoft’s 2025 Work Trend Index found the average employee now receives 153 Teams messages each weekday. Once emails, meetings and calendar notifications are added into the mix, the average worker experiences roughly 275 interruptions during a standard workday, which works out to one interruption every two

Five ways to run a better meeting with Microsoft Teams

SUMMARY Five ways to run a better meeting with Microsoft Teams For business owners running on Microsoft 365, Teams is usually the first tool adopted and the least fully used. Most businesses get as far as video calls and chat. The agenda tools, recap features, task integrations and async collaboration capabilities that sit underneath rarely

Planning your IT investment for FY27: what small businesses need to know

SUMMARY Planning your IT investment for FY27: what small businesses need to know The start of a new financial year is a great opportunity to make sure your technology is working as hard as you are. A few easy conversations now can save money, open doors and set you up well for the year ahead.

The IT Agency is SMB1001 Gold Certified for cyber security

SUMMARY The IT Agency is SMB1001 Gold Certified for cyber security The IT Agency has achieved Gold certification under SMB1001:2026, issued by CyberCert – a formal recognition of the cyber security commitment we have built into our business from day one. As a Microsoft Solutions Partner serving clients across government, defence, finance and biotech, robust

SMB1001 or ISO 27001: how to choose a cyber security certification as an SMB

Summary ISO 27001 vs SMB1001: which one is best for a growing business? ISO 27001 and SMB1001 serve the same goal but are built for different stages of business maturity. ISO 27001 has become the most widely recognised reference point for cyber security certification – clients ask for it in due diligence questionnaires and insurers

Adopting AI safely and deliberately: what it looks like for a small business

Summary AI is already changing how small businesses operate. Admin tasks that used to take hours are being compressed into minutes. Client communication is faster. Research, drafting, summarising, scheduling: tools exist today that handle all of it with reasonable competence. The opportunity is real and it is available to businesses of every size. The IT

The tools connected to your business are a cyber security risk. Most businesses have never checked them.

Summary Most small businesses spend their cyber security attention on the obvious targets: email, devices, staff logins. The tools sitting around the edges of the business – the accounting platform, the payroll system, the HR software, the practice management tool – rarely get the same scrutiny. The IT Agency’s Managing Director Ron Rosenbaum joined a